Support
Need help? Start here, or email us at support@plantotrip.app.
Frequently asked
How do I install PlanToTrip? +
PlanToTrip is live on the App Store. Click any "Get the App" button to open it on the App Store and download.
How do I cancel my Pro purchase? +
Pro Lifetime is a one-time purchase, not a subscription, so there is nothing to cancel. If subscriptions are added later, you can manage them in Settings → [Your Name] → Subscriptions on iOS.
How do I request a refund? +
Refund requests for in-app purchases are handled by Apple. Visit https://support.apple.com/HT204084 to submit a request.
How do I restore my purchase on a new device? +
Sign into the new device with the same Apple ID, install PlanToTrip, open the paywall, and tap Restore Purchases. The lifetime entitlement transfers automatically.
Calendar sync is not working — what should I check? +
Open iOS Settings → Privacy & Security → Calendars and confirm PlanToTrip has access. Calendar access is read-only — we never modify your events.
Document scanning is not extracting fields — what to do? +
Make sure the document is well-lit and in focus. If extraction is partial, you can edit any field manually after the scan. The original file stays attached to your trip.
How do I export my data? +
Trip data is stored locally on your iPhone. Cross-device sync and export to standard formats are on the roadmap. To remove backend-stored attachments (scanned files), delete the trip.
I found a bug or have a feature request — where do I send it? +
Email us at support@plantotrip.app with steps to reproduce, your iOS version, and a screenshot if you have one.
Still stuck?
Email us with what you tried and a screenshot if you have one. We typically respond within 1–2 business days.
Email support